A first-time visitor usually needs to know who the agency serves, what topics it can discuss, where it operates, and how to reach a person. A clear structure helps visitors answer those questions without navigating a maze.
What to understand first
Consider a home page, coverage pages, an about or team page, contact options, privacy information, and helpful educational resources. Keep navigation concise and link pages using labels people recognize.
Questions and trade-offs to consider
Publish only current office details, approved credentials, and accurate coverage descriptions. Avoid promises about price, eligibility, or claims outcomes. Review privacy and accessibility content regularly.
A practical next step
Ask someone outside the agency to find a coverage topic and contact method on a phone. Use their feedback to simplify the site map.
Take the next step
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