Cancellation & Refund Policy

This policy applies to InsuranceAI software subscriptions and related digital services purchased from us. It explains how to stop renewal and how we review refund requests.

How to cancel

Sign in to your InsuranceAI account, open Billing, and choose Manage billing to cancel your subscription through the billing portal. If you cannot access your account, contact us through the InsuranceAI Contact page. Cancellation stops future renewals. Unless the cancellation confirmation says otherwise, your access continues until the end of the current paid billing period.

Refund eligibility

Subscription charges are generally non-refundable, and we do not provide prorated refunds for unused time after cancellation. We will review requests involving duplicate or incorrect charges, a paid service that was not provided, or other circumstances where a refund is required by applicable law.

How to request a refund

Use the InsuranceAI Contact page and include the account email, charge date, and a brief description of the issue. Please do not send full card numbers or security codes. We may ask for reasonable information needed to locate and review the payment.

Refund processing time

We will review refund requests and, if approved, initiate the refund to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the refund.

Your rights and support

Nothing in this policy limits rights that cannot be waived under applicable Indian law. For questions or concerns about a cancellation or refund, contact InsuranceAI through our Contact page.